Frequently Asked Questions

Have a query? Please check these questions and answers

Hiring process & further work

Why do you need Remote Helpers?

 It’s a good way to receive additional hands to your business and save time and money. You don’t need to rent an office, make advertisements, hold hundreds of interviews to find a reliable person who can do a good job for your company. Just tell us what open position you have, hold interviews, sign the contract and start the next day.

 We perform almost any type of work that is possible to do remotely. In general, we specialize in lead generation, SMM, content management, virtual assistance, customer support, design, and development. If you need specialists in a narrow niche, we can find them for you as well.

We have an experienced HR team who has access to the big database of the CVs and uses different ways to attract potential candidates. All the staff already passed introduction in online work during 1-2 months while working with us. We offer only reliable people, so you may be sure they come to work on time and do their job properly to achieve good results.

 Sure, we’ll arrange a video interview with all the candidates you choose. We can have an online meeting in the most convenient source for you: Skype, Zoom, Hangouts, WhatsApp.

 Working with remote employees, you no longer need to waste money on setting up a workplace for them, as far as it’s already done by us.But, you may come to Ukraine and meet your employees on the neutral territory to hold some training or just communicate with them. We’re always happy to meet guests in our country.

We have an experienced HR team who has access to the big database of the CVs and also uses different ways to attract potential candidates. All the staff already passed introduction in online work during 1-2 months while working with us. So we offer only reliable people and you may be sure they come to work on time and the work will be done properly to achieve good results.

 We sign a one-year service agreement. If you decide to prolong the services we’ll sign the new one. In case of termination of the agreement, both parties should notify each other one business week ahead. We don’t have a minimum commitment, but we hope for long-term cooperation.

 They can work in your time zone, or we may discuss personal working schedules with each employee if needed.

Staff management

How can I communicate with my remote employees during the workday?

 You can communicate with employees in a group chat in Skype, WhatsApp, Viber, Telegram, or through email. If you use any task managers like Sack, Trello, HacknPlan, it also works for us.

How can I see the result of the work done?

Employees can send you daily/weekly/monthly reports on your request. You may have calls with them or chat to get to know about updates during the day. Also, we suggest a file-sharing service such as Google Drive.

Billing & Invoicing

How does invoicing work?

Usually, the payment date is after 1 week work starting. The first invoice you receive is for all remaining workdays in the month. After that, on the 1st of each month, you will receive an invoice for 1 month in advance, with adjustments for actual hours worked in the previous month. The due date is the 20th of the current month. As you can appreciate, it is very important to pay all contractors on time.

Ways of making the payment.
You may pay through the wire transfer, PayPal, WebMoney, or Payoneer. Please pay attention to the commission of different sources. In this case, a bank transfer will be more preferable as there are no fees. We take an additional 10% if you pay through PayPal
What currency am I billed in?
It is possible to pay in USD, EUR, UAH or NIS. .
As noted in the contract the client pays for 1 day off and 1 sick leave day per month.
Yes, in our company the bonus system exists. Some of our clients send bonuses to the staff on a regular basis. Our company takes 20% of the sum, the rest is paid to the employee directly.
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Remote Helpers 2018-2021 © All rights reserved

Remote Helpers 2018-2021 © All rights reserved