Hello everyone, my name Myroslava, I'm 24 years old. I live in Ivano-Frankivsk city, I have a bachelor’s degree in business administration. Apart from my work experience, I have experience with the state affairs of Lviv city and my position as assistant director, my duties were to arrange documents and put them in order. Also, I was working as assistant director in an agriculture college and my duties were to collect documents from students and give them for signing to a director. My hobbies are travel, I love web design so much, I love copywriting in English, I have some experience in copywriting in the past. My principles in life are hard work, respect, and connect with people. I know exactly what I want from life. I want to have a stable job, of course, it’s supposed to be full-time. My course in life is that I would like to improve my knowledge, learn many languages and travel. I believe that with my skills and my experience, I will do my best to give the company and the client the best result. Also about work, I like when the work is clean when is not illegal, I hate the illegal job. Also, I would like to work alone because I value my personal space and my personal comfort. Thank you so much.
November 2020 — present
Writing texts, blogs, posts, descriptions, translation of texts for the site, copywriting.
Sultan Gardens Resort
Guest Relations Officer
December 2018 — November 2019
Welcoming guests in a friendly and professional way, addressing and escalating guests complaints, providing information about facilities, programs and other services, attend to special guests (e.g. VIPs) and answer, anticipate guest needs and build rapport with customers, offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), address guests complaints and escalate to Guest Relations Manager when needed, record information in the logbook daily, ensure compliance with health and quality standards, working with a Loyalty Program for repeater guests.
Shishkinn Hotel Resort & Spa
Front Desk Officer
February 2017 — November 2018
Greeted guests upon their arrival at the hotel, cooperated and coordinated with the other hotel departments to provide good service, coordinated activities and specials events as requested by guests, took into account applications and complains guests, and solve it, check-in/check-out guests, booking rooms, work with a cash register, the terminal for bank cards, providing full information about hotel services to guests, receiving and distribution of incoming calls, documentation, mail and e-mail, reparation of final accounts for the shift and preparation new predictions.
“Zbyray valiyzy” Tour agency
April 2016 — January 2017
Conduct to each customer an individual consultation, help to choose the best tour, take out insurance, visas, passports and documents, sell and book a tours.
April 2013 — October 2013
Greeted foreign delegations, make presentation about Ukraine in english, prepare and organize events for foreign delegations, translate documents and articles from english -ukrainian, ukrainian-english.
Kiev Academy for the Humanities
International Relations Department
September 2010 — February 2016
Till the end of May you may hire an employee at a cost price. Hurry up to receive additional hands for your business!