November 2020 — present
Writing texts, blogs, posts, descriptions, translation of texts for the site, copywriting.
Sultan Gardens Resort
Guest Relations Officer
December 2018 — November 2019
Welcoming guests in a friendly and professional way, addressing and escalating guests complaints, providing information about facilities, programs and other services, attend to special guests (e.g. VIPs) and answer, anticipate guest needs and build rapport with customers, offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), address guests complaints and escalate to Guest Relations Manager when needed, record information in the logbook daily, ensure compliance with health and quality standards, working with a Loyalty Program for repeater guests.
Shishkinn Hotel Resort & Spa
Front Desk Officer
February 2017 — November 2018
Greeted guests upon their arrival at the hotel, cooperated and coordinated with the other hotel departments to provide good service, coordinated activities and specials events as requested by guests, took into account applications and complains guests, and solve it, check-in/check-out guests, booking rooms, work with a cash register, the terminal for bank cards, providing full information about hotel services to guests, receiving and distribution of incoming calls, documentation, mail and e-mail, reparation of final accounts for the shift and preparation new predictions.
“Zbyray valiyzy” Tour agency
April 2016 — January 2017
Conduct to each customer an individual consultation, help to choose the best tour, take out insurance, visas, passports and documents, sell and book a tours.
April 2013 — October 2013
Greeted foreign delegations, make presentation about Ukraine in english, prepare and organize events for foreign delegations, translate documents and articles from english -ukrainian, ukrainian-english.
Kiev Academy for the Humanities
International Relations Department
September 2010 — February 2016
Till the end of May you may hire an employee at a cost price. Hurry up to receive additional hands for your business!