Hello! My name is Liudmila. I am 33 and I am from Mykolaiv. From 2015-2019 I worked in Jumeirah global Luxury Hospitality Company. I held the position of a guest relations assistant for 2 years and then I moved forward to the position of assistant to the manager. My main responsibilities there were to ensure efficient service at all times, digitalize upselling support for the operation, and providing administrational support. When I moved back to Mykolaiv I have worked in an American Outsourcing Company as a customer service agent. My role there was to provide a great experience to English-speaking customers by e-mail or chat, placing orders, processing changes returns according to established policies and procedures. At work, I like to handle some special requests and solve all not ordinary situations. It’s important for me to have friendly relations with a team that I work with. But if I need to focus on some work very deeply. I would prefer to work individually. I am able to learn fast and think outside the box. And I consider it because I am a left-handed person. My life principle is to do what I can do with what I have where I am. My goal in life is to grow myself as a strong and successful person so that I can be a good example for my son. I am a humanitarian and numbers are my weak point and I am looking forward to hearing from you. Thank you for your attention and have a good day! Bye-bye.
Lead generation manager
May 2021 — present
Finding new contacts of decision-makers and influencers using social networks. Lead generation, establishing communication with customers, providing information about the company.
Customer service agent
August 2018 — December 2018
Providing a great experience to English-speaking clients by email or chart, providing appropriate and correct information about customer order status and product requests, placing orders, processing changes/returns, according to established policies and procedures.
Talise Spa, Burj Al Arab, Jumeirah (Dubai, UAE)
Guest relations assistant – team leader
March 2015 — May 2018
Assisting in answering all telephone communication within three rings observing
standards, etiquette, and patience at all times, explaining and up-selling the facilities and services available, communicating via logbook & staff meetings, depending upon urgency, liaising with all related departments, confirming reservations, processing engineering requests and maintaining cleanliness, maintaining daily operations including cashiering.
Marina Social by Jason Atherton, Intercontinental Dubai Marina (Dubai, UAE)
August 2015 — March 2016
Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries.
Kyiv National University of Culture and Arts
Hotel and Restaurant business
September 2008 — June 2013
Till the end of May you may hire an employee at a cost price. Hurry up to receive additional hands for your business!